Below is a brief list of common disk problems that can lead to delays and / or additional charges.

• FAILURE TO INCLUDE ALL FONTS WITH YOUR DISK
  Though we maintain a large library of fonts, there are over 20,000 different fonts out there and we can't possibly have all of them. Even if we happen to have a font with the same name as the ones used in your desktop file, it is possible that they were designed by different companies, and are not identical. Any differences can cause such problems as type to reflow, lines to get cut off, hyphenation to change, etc. If you supply files using fonts we don't have, your job will be delayed until you can supply us a copy of the font(s), or you authorize us to substitute a similiar font that we do have. If you are supplying Adobe typefaces, be sure to include both the screen and printer fonts! We accept both Truetype and Adobe Type 1 fonts.

• MISSING SCANS & IMAGE FILES
  Most desktop publishing programs only store a preview image in the files they create, and must retrieve the original graphic prior to printing on an imagesetter. We sometimes receive Quark and Pagemaker files without the linked graphic files, and must delay the order while we wait for these graphic files to be sent to us.

• LOW RESOLUTION SCANS
  Most of the problem scans we receive have been scanned at too low a resolution, or have been scanned at many times higher the resolution than necessary. These oversampled scans waste valuable disk space, increase output RIP time and don't increase the quality of final output.

• FAILURE TO SUBMIT CURRENT (B&W OR COLOR) PROOF
  Your proof provides information to us that is critical to the correct production of your order. Without a proof we cannot determine if what we are about to print is correct or not. We can't stress enough that proofs should be generated from the exact same file as the one you send us. Any last minute edits to your file should result in a new proof. Please mark the proof "Proof is Current" to let us know that any discrepancy between our output and your proof is in fact, an error. When no proof is sent, we have no guide as to how you want your lines to break. Without a current proof, we don't know if a type reflow is the result of a last minute edit on your part, or a difference between our default settings and yours. The second most frequent problem is not knowing what prints in color and what does not from your proofs. Please submit both composite and separated proofs with your desktop files if 2 or more colors will be used in your printed piece. If you supply only a black and white composite, please mark all type and graphics with the color they should print, and label all elements as either b&w or color.

• FAILURE TO SUBMIT A FOLDING / BACKING DUMMY
  It is sometimes obvious how a printed piece should fold and / or be backed up. However, sometimes it is not. We need an accurate folding / backing dummy to set up your print order properly. Without a dummy, we may have to contact you for clarification on how your order folds or backs up. This will result in an uneccessary delay of your order.

• FAILURE TO MAKE FILES "BLEED" WHEN REQUIRED
  In the majority of desktop publishing programs, making an image or solid bleed is as easy as placing all images such that they extend 1/8 inch beyond the border of the page. Though it is easy to set your files to bleed while you are creating your file, it is time consuming for us to alter your design once it is put into pre-press.

• FAILURE TO SUPPLY CONTACT NAMES FOR QUESTIONS
  In some instances like the ones listed above, we might have questions or need clarification of something prior to printing, and must contact the person(s) in charge of the print order. Please be sure to include the names of people we can contact if a question arises.